Terms & Conditions


This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on this website (“Website”) to you.

Information about us

This Website is owned and operated by Food and More General Trading Co., a company registered in Kuwait with its registered office at Sawaber 6 Commercial Tower, Floor 8, Office No 1, Khalid Ibn Al Waleed St, Sharq,Kuwait (“We” or “Us” as the case may be).  For the purposes of these Terms & Conditions, the terms "We" and "Us" refer to Food and More in your territory of residence.    When you purchase Products from our Website, you will be entering into a contract with either Food and More General Trading Company or its relevant affiliated company in your territory of residence.


Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with your name, address, a valid phone number and email address). We will then send you an email confirming receipt, the details of your order and the delivery cost which will be added to the purchase price (if applicable).


Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  


If we cannot supply you with the Products you ordered with payment, we will provide you with a full refund as soon as reasonably possible.



Food And More General Trading Co. ships orders in Kuwait by Company's own delivery network and, from time to time, we will use 3rd party logistics partners.

We strive to ensure deliveries within Kuwait within 24 working hours and depends on the third party logistics partner’s schedule for international orders.

In the event of your non presence at the specified location, we will deliver only to a third party who has been authorized by you to our satisfaction.

If we fail to deliver due to your non availability at the specified place, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not accepted within a period of 14 days after the date of purchase.




Promotional offers

From time to time, we may make available promo codes for receiving promotional offers on the Website and in such cases specific terms and conditions will apply.   Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.   Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.




These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated - any new terms will automatically be effective when they are published on this Website.

We reserve the right to:

·         amend our Terms & Conditions;

·         refuse any user access to our Website;

·         terminate user accounts;

·         modify or withdraw (temporarily or permanently) this Website without notice; or

·         cancel customer orders at our discretion.


Intellectual property


All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in Us or, where relevant, our franchisors/licensors.

You are permitted to use this material only as expressly authorized by Us or our franchisors/licensors. You may not extract and/or utilize the whole or any part the Website without our express written consent.

The brand names and logos indicated on our Website and all related emails are owned either by Us or by our franchisors/licensors in the territories in which we operate.

We may provide the functionality to allow customers to provide Product ratings and reviews (“User Content”) in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate. We do not necessarily review User Content prior to it being posted and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content which if in our sole opinion is deemed to be incorrect, offensive, illegal or otherwise unacceptable.


Limitation of liability


While we will use reasonable endeavors to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the Website, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these .Terms & Conditions for:

·         any economic losses (including without limitation to loss of revenues, profits, contracts, business or anticipated savings); or

·         any loss of goodwill or reputation; or

·         any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions.


Entire Agreement

These Terms & Conditions set out the entire agreement between you and Us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.



Any matter that arises out of your use of our Website shall be governed by the applicable laws in the territory in which you choose to use our Website (assuming it is a territory in which we operate) and shall be subject to the exclusive jurisdiction of the courts of that relevant territory.




If you breach these Terms & Conditions and we take no immediate action, this does not mean that We will not be entitled to assert our rights and remedies at a later date.


Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.